Frequently Asked Questions

No — Kerrianne can be contacted directly. A Mental Health Treatment Plan from a GP is only needed to access Medicare rebates. Sessions can also be accessed through NDIS, private health insurance, WorkSafe, TAC, DVA, Victims of Crime or FRMP.
Kerrianne gets back within 2 business days. She’ll have a short chat, then set up the first appointment and send through some paperwork.
Yes. Attendance without a GP referral is welcome. The full session fee of $180 applies — no Medicare rebate without a plan.
Yes — a family member, friend, support person or interpreter is welcome. Please let Kerrianne know beforehand.

A qualified health professional who has completed extra specialist training in mental health. AMHSWs are one of only three types of allied health workers that Medicare covers for mental health sessions — alongside psychologists and occupational therapists.

Kerrianne will ask what brought the person in and what they’re hoping for. Together, goals and a direction will start to take shape.
It’s different for everyone. There’s no fixed number and no minimum commitment — it’s worked out as things go and the client is always in control. With a Medicare plan, up to 10 sessions per year are rebated.
Kerrianne uses a range of evidence-based methods including Cognitive Behaviour Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT), Attachment Theory, Trauma-Informed Practice, Solution-Focused Therapy, Strengths-Based Practice, Mindfulness, Psycho-education, Relaxation Strategies, Skills Training and Interpersonal Therapy. More detail is in the Services section.
Yes — secure, private online sessions are available through an Australian platform. Phone sessions are also available. Telehealth is available across Australia.

$180 for 50 minutes. With a Medicare rebate, $89.5 comes back, so the out-of-pocket cost is $90.5. Not a bulk billing practice. Fully funded options are also available through NDIS, WorkSafe, TAC, DVA, Victims of Crime and FRMP. For full details see Fees & Funding.
It depends on the fund and level of cover. Funds that recognise Kerrianne include HCF, Bupa, Teachers Health, Doctors Health, St Lukes, Phoenix, TUH, Medibank, Mildura Health, Peoplecare and GMHBA. Clients should check with their fund before the first session.
At least 24 hours’ notice by phone or email is required to cancel or change an appointment. Less than 24 hours’ notice: $95 fee. Genuine emergencies: contact Kerrianne to talk it through.

What we talk about stays between us. I will only share information without your permission if the law requires it—for example, if there is risk of harm to a child, serious and immediate risk to you or someone else, or if a court orders it. Where possible, I will always speak with you first.

If you're using a Mental Health Treatment Plan, Medicare requires updates to your GP following the first 6 sessions. With your consent, I may also keep your psychiatrist or paediatrician informed—for example, to support medication reviews or diagnostic coordination. You will always be told before any correspondence is sent.

Full details are in my Privacy Policy, which complies with the AASW Code of Ethics and the Australian Privacy Principles.